Appointment Engagement Engine

Every empty slot is revenue. We fill it before you notice.

SMS, email, and AI voice — working in sequence to chase, confirm, and rebook every appointment automatically. Most clinics recover $13K+ per month within 60 days of go-live.

We get paid on performance — not subscriptions.
If we don't recover revenue, you don't pay. Period.
HIPAA-compliant SOC 2 Type II Works with any EHR
Live AI call · outbound
Credify · 3rd reminder attempt
00:42
Credify
Hi, this is calling about your Tuesday 2 pm session with Rachel Whitaker. We didn't hear back on the reminders — will you be making it in?
Client
Oh — I forgot. Tuesday won't work, sorry.
Credify
No problem. I have Wednesday at 10 or Thursday at 2 — either work?
Client
Thursday's good.
Rescheduled · Thu 2pm
Auto-booked · written to EHR
88%+
Reduction in no-show rate within 60 days of go-live.
Outreach channels working in sequence — SMS, email, AI voice.
$13K+
Average monthly revenue recovered per 400-session practice.
0min
Of staff time required. Set the rules once. We run them.
The differentiator

Where SMS and email give up, our AI voice agent picks up the phone.

Every other reminder tool stops at the unanswered text. Ours doesn't. When the email and SMS go cold, the AI dials — and holds a real conversation until the appointment is confirmed, rescheduled, or formally declined.

Natural conversation, not a robocall

Voice quality clients don't realize is AI. Handles confirmations, schedule changes, and questions — escalates to staff only when genuinely needed.

Calls back until they pick up

Set the retry intervals you want. The AI keeps trying — voicemail-aware, time-of-day aware — until someone answers and the slot is resolved one way or another.

Books on the call. Writes to the EHR.

No callbacks, no front-desk follow-up. The result lands in your EHR before the call ends — confirmed, rescheduled, or marked for backfill.

Live retry sequence

Aisha W. · Tue 10am

1
Mon 4:12 PM
Call — voicemail, message left
No answer
2
Mon 7:30 PM
Call — no answer, no voicemail
No answer
3
Tue 8:05 AM
Connected · 1m 42s · rescheduled to Thu
Resolved
The problem

Reminders alone aren't enough. The replies you don't get are the ones that empty your schedule.

Industry no-show rate in behavioral health: 15%–18%. Most of those clients didn't choose to skip — they just forgot, and nobody followed up.

1in 3

Disappear into silence

SMS and email get opened — they just don't get answered. The clients who never tap "confirm" are the ones who never show up.

Every empty chair
Tue 9am · no-show $150
Wed 2pm · no-show $150
Today · no-show – $150
$150+

Lost the moment the chair stays empty

Therapist time, the room, the prep, and the clinical momentum the client had — gone in the time it takes a phone to go to voicemail.

15– 18%
drift / yr

Quietly stop coming back

Not discharged — drifted. They got busy, had a bad week, never rebooked. Your front desk doesn't have time to chase them.

The cascade

Three reminders. One kept appointment.

A timed escalation built around how clients actually behave — quiet at first, louder if needed, AI voice when nothing else lands.

01
T - 72hr

The quiet first touch

SMS and email sent simultaneously. One-tap confirm, reschedule, or cancel. Most replies come in here — sequence stops, slot is locked.

SMS Email 📅 Calendar invite
02
T - 24hr

A nudge, not a notification

Second SMS and email — same options, slightly more urgent tone. If they reply, the calendar updates and they get instant confirmation.

SMS Email 📅 Calendar invite
03
T - 2hr

AI picks up the phone

Final SMS goes out. If no confirmation, the AI voice agent dials. Natural conversation — confirms, reschedules, or releases the slot for backfill.

SMS AI voice call

The AI keeps calling until they confirm

Voicemail? It calls back. Wrong time of day? It tries again later. Once they answer, the full conversation happens on that call — no callback required.

Built into every reminder

Every SMS and email includes a calendar invite.

Clients tap "Add to Calendar" right from the message. The appointment lands in Google, Apple, or Outlook instantly — no copy-pasting, no setting their own reminder, no forgetting.

The single biggest reason clients no-show is they simply forgot. We eliminate that entirely.

#1
Reason clients no-show: they forgot. We fix this.
Appointment reminder
From Sarah's Clinic · via SMS
Tuesday, Mar 11 · 2:00 PM
Therapy session — Rachel Whitaker, LMFT
Suite 204 · 124 Oak Ave
No-show calculator

Run the math on your numbers.

Drag the sliders to match your practice. We'll show you exactly how much revenue an 88% no-show reduction recovers — and remember: you only pay on what we actually recover.

Monthly sessions 400
502,000
No-show rate 25%
5%40%
Revenue per session $150
$60$400
Sessions lost / month
100
Before Credify
Sessions recovered (88%)
88
Now-attended visits
Annual revenue recovered
$158,400
$13,200 per month · 88 sessions × $150
Estimates based on 88% no-show reduction across 200+ Credify clinics.
Plays nicely with
EHRYourWay SimplePractice TherapyNotes AdvanceMD Valant InSync
Lapsed client recovery

Drifted clients are revenue waiting to be recovered.

Most agencies lose 15%–18% of their active roster to drift, not discharge. Those clients didn't choose to leave — they just stopped rebooking. We bring them back.

You set the trigger thresholds

No session in 30 days
Active
Missed 2 consecutive appointments
Active
Intake done · no second session booked
Custom
Discharged 90 days ago — wellness check
Custom

Full omni-channel sequence fires automatically

Day 1
SMS
"We miss you — let's get you back on schedule." Warm, brand-appropriate tone.
Day 3
Email
Personalized email with available slots and a one-click book link.
Day 7
AI Voice
AI voice call — schedules on the call, or documents the decline for compliance.
Day 10
Escalate
If still no response, flagged for clinical review and staff is notified.

Most clinics rely on someone remembering to follow up. Ours doesn't rely on anyone.

$8K+
Avg monthly revenue recovered from re-engaged lapsed clients per 200-session practice.
Performance-based pricing

If we don't recover revenue, you don't pay.

No setup fees. No long-term subscriptions. We get paid a percentage of the revenue we actually recover — and only that. Our incentives are your incentives.

Zero setup cost. We integrate with your EHR, configure your rules, and go live — at our expense.
No monthly subscription. You pay only on the appointments and revenue we recover.
Cancel anytime. If we're not earning our keep, you owe us nothing going forward.
Transparent attribution. Every recovered session is logged and verifiable in your EHR. No black box.
Book a demo
How it works

You only pay for recovered sessions.

Sample math on a 400-session-per-month practice with a 25% no-show rate at $150 per session.

Sessions recovered / month 88
Revenue recovered / month $13,200
Credify share (illustrative) ~ 20%
Net to your practice $10,560 / mo

Pricing illustrative — actual share negotiated per practice based on volume and configuration.

Operators talk

From "we'll try it" to "we can't go back".

We were losing about a slot per therapist per day. Credify flipped that — the AI voice calls do the chasing our front desk never had time for, and most sessions are confirmed before we open. The schedule basically heals itself overnight.
JR
Jordan Reeves
Practice Manager · Cedar Grove Counseling
Zero risk · paid on performance

Stop losing slots to silence.

Twenty-minute demo. We'll show you a live AI voice call on your specialty, run the no-show math on your numbers, and walk through the performance-based pricing — no setup fees, no subscription, no risk.