About Credify

Behavioral Health Growth Specialists
trusted nationwide.

We exist to take billing, credentialing, and operational complexity off your plate — permanently. Our team brings nearly 300 years of combined experience, purpose-built AI, and a singular focus on behavioral health.

97%+
average collection rate achieved consistently across our client base
300
years of combined experience across our billing & credentialing team
1,126
payers we submit to across all 50 states
100s
of providers trust Credify for billing, credentialing, and growth
Our team

The people behind
helping grow your practice.

Built by people who have lived every side of this industry.

Our founders bring decades of business leadership and multiple successful exits. Our AI team includes professors and engineers with deep, real-world experience spanning decades. And our billing leadership is made up of directors who have navigated every payer scenario behavioral health can throw at them — year after year, across countless organizations.

Together, we combine strategy, technology, and operational expertise to solve problems others simply work around.

SL
Sherilynne Lacny
Co-Founder

SL oversees the billing and credentialing management teams at Credify, bringing decades of experience in financial management and operational leadership.

SL oversees the billing and credentialing management teams at Credify, bringing decades of experience in financial management and operational leadership. She leads managers who oversee more than 80 credentialing and RCM experts who leverage AI technology and team accountability to consistently achieve collection rates in the mid to high 90% range at below-market pricing.

Background

Before healthcare, SL led design, construction, and development for Rancho Santa Fe Investments.

Before healthcare, SL led design, construction, and development for Rancho Santa Fe Investments — the Lacnys' privately held corporation responsible for multi-million-dollar estates and condo conversions. For nearly 40 years, she has managed all financial aspects of their business and investment ventures.

Jay
Jay Lacny
Co-Founder

Jay leads innovation and strategy at Credify, leveraging AI to streamline billing, credentialing, and payer interactions.

Jay leads innovation and strategy at Credify, leveraging AI to streamline billing, credentialing, and payer interactions. With over a decade in healthcare, he drives automation that lowers costs, improves efficiency, and strengthens margins for continued investment in advanced AI technologies.

Background

Jay and SL co-founded multiple companies, beginning with an Internet service provider sold in a multi-million-dollar transaction.

Jay and SL co-founded multiple companies, beginning with an Internet service provider sold in a multi-million-dollar transaction. They later founded SimplyStocks — a financial data firm serving Michael Dell, JP Morgan, and Banc of America Securities — growing to 400 employees before acquisition by McGraw Hill, which expanded it to more than 4,000.

Milan
Prof. Milan Segedinac, PhD
Chief of AI

Professor Segedinac wrote his thesis on AI fourteen years ago and has been building real-world AI systems ever since.

Professor Segedinac wrote his thesis on AI fourteen years ago. He is a university professor lecturing and holding practical classes on artificial intelligence, web applications, advanced web technologies, knowledge-based systems, and semantic web.

Goran
Prof. Goran Savić, PhD
Director of ML

Professor Savić is a published author and senior software engineer with 14+ years building machine learning systems.

Professor Savić is a university professor, published author, and senior software engineer with 14+ years of experience building machine learning and enterprise information systems. He has led all phases of the software development lifecycle including architecture design, project management, and deployment.

Janet
Janet Dobson
Manager of QA Operations

Janet has over 14 years of experience in revenue cycle management and medical coding.

Janet has over 14 years of experience in revenue cycle management and medical coding. She oversees quality assurance for Credify's offshore teams, ensuring accuracy, compliance, and efficiency across all billing and coding operations.

TP
Taras Pavlyk
Director of Growth Automation

Taras owns the systems that fill schedules and reduce revenue leakage across SMS, email, and automated workflows.

Taras owns the systems that fill schedules and reduce revenue leakage. He leads SEO, lead generation, and automated patient communication — including appointment reminders, follow-ups, and engagement workflows across SMS, email, and pop-ups.

Focus

One outcome: every available session filled, every lead followed up.

One outcome: ensuring every available session is filled, every lead is followed up, and no opportunity is lost due to operational gaps.

Pranav
Pranav Patel
Director of RCM Operations

Pranav brings 12+ years of RCM leadership built on one principle: results are earned, not inherited. He runs high-performance teams where contribution drives everything.

Pranav brings 12+ years of RCM leadership built on one principle: results are earned, not inherited. He oversees large-scale revenue cycle operations at Credify, managing teams of specialists through clearly defined policies, measurable performance standards, and a culture of strict accountability. His teams know exactly what's expected — and exactly what exceptional performance means for their career.

Leadership philosophy

Pranav doesn't believe in tenure as a shield or title as a safety net.

Pranav doesn't believe in tenure as a shield or title as a safety net. He's built and rebuilt RCM operations across dozens of organizations — promoting early when performance demands it, and making hard calls when it doesn't. In his teams, every specialist knows their contribution is seen, measured, and rewarded accordingly. He holds the same standard for himself as he does for the people he leads.

Balaji
Balaji Mathav
Director of Offshore RCM

As Director of Offshore RCM Operations, Balaji focuses on process optimization and measurable productivity.

As Director of Offshore RCM Operations, Balaji focuses on process optimization, measurable productivity, and maintaining seamless collaboration between onshore and offshore teams to deliver consistent, high-quality results.

Who we serve

You focus on client care.
We handle everything else.

We bring the technology, billing infrastructure, and operational systems so your team never has to choose between delivering great care and running a great business. That's not a promise — it's the only way we work.

We serve
Behavioral Health Agencies
Outpatient Practices
Agencies with $50K+ Monthly Collections
Group Practices — PHP, IOP, Outpatient
Multi-location behavioral health organizations
We don't serve
ACOs (Accountable Care Organizations)
FQHCs (Federally Qualified Health Centers)
Hospitals
Inpatient Facilities with Complex Billing Rules
Medical Specialties other than Primary Care
Agencies under $50K/month in collections or gross revenue

We only partner with behavioral health agencies that are ready to scale — but lack a true growth partner to get them there. We don’t just advise from the sidelines — we step in as the missing piece, aligning our success with yours and putting real skin in the game. If scaling isn’t a priority right now, we may not be the right fit — and that’s okay. We’re built for agencies that are ready to grow and want a partner fully aligned with that vision.

Our team

The people behind
helping grow your practice.

Built by people who have lived every side of this industry.

Our founders bring decades of business leadership and multiple successful exits. Our AI team includes professors and engineers with deep, real-world experience spanning decades. And our billing leadership is made up of directors who have navigated every payer scenario behavioral health can throw at them — year after year, across countless organizations.

Together, we combine strategy, technology, and operational expertise to solve problems others simply work around.

Sherilynne Lacny
Co-Founder

SL oversees the billing and credentialing management teams at Credify, bringing decades of experience in financial management and operational leadership.

Background

Before healthcare, SL led design, construction, and development for Rancho Santa Fe Investments.

Jay Lacny
Co-Founder

Jay leads innovation and strategy at Credify, leveraging AI to streamline billing, credentialing, and payer interactions.

Background

Jay and SL co-founded multiple companies, beginning with an Internet service provider sold in a multi-million-dollar transaction.

Janet Dobson
Manager of QA Operations

Janet has over 14 years of experience in revenue cycle management and medical coding.

Paul Pranav
Director of Revenue Cycle Operations

Paul brings 12+ years of RCM leadership built on one principle: results are earned, not inherited. He runs high-performance teams where contribution drives everything.

Leadership philosophy

Paul doesn't believe in tenure as a shield or title as a safety net.

Balaji Miller
Director of Offshore RCM Operations

As Director of Offshore RCM Operations, Balaji focuses on process optimization and measurable productivity.

TP
Taras Pavlyk
Director of Growth Automation

Taras owns the systems that fill schedules and reduce revenue leakage across SMS, email, and automated workflows.

Focus

One outcome: every available session filled, every lead followed up.

Prof. Milan Segedinac, PhD
Chief of Artificial Intelligence

Professor Segedinac wrote his thesis on AI fourteen years ago and has been building real-world AI systems ever since.

Prof. Goran Savić, PhD
Director of Machine Learning

Professor Savić is a published author and senior software engineer with 14+ years building machine learning systems.

Vijayawada, India

More seats.
More speed.
More support.

We've opened a brand-new office to match our growing demand — so you get faster onboarding, cleaner claims, and round-the-clock support.

100
seats live and operational today
225
total capacity as we continue to scale
24/7
support coverage across time zones
80+
credentialing and RCM specialists on team
Faster onboarding
Additional capacity means new clients go live faster — no backlog, no delays in claim submission.
Cleaner claims
More specialists, better QA coverage, and AI-assisted review mean fewer denials on first submission.
Round-the-clock support
Time zone coverage means your payer issues, credentialing questions, and AR follow-ups don't wait until Monday.
Triple-redundant backups
HIPAA-compliant data security with triple redundancy — your data is protected at every layer, always.
Frequently asked questions

Answered clearly.

No vague answers. If you don't see what you need, call us at 858.227.7895.

Why are your rates so inexpensive compared to other vendors?
We leverage AI and advanced automation to significantly reduce labor costs — passing those savings directly to clients without compromising quality or collection rates.
How many health insurance plans do you support?
We support over 1,126 plans, including Medicaid, Medicare, and their MCOs and ACOs across all 50 states.
What states do you serve?
We serve all 50 states and do not provide services outside of the United States.
Do you credential medical specialties, CCBHCs, and FQHCs?
Except primary care physicians, we do not. We focus exclusively on behavioral health agencies — which allows us to be a highly efficient credentialing and enrollment operation.
How long does the credentialing process take?
It depends on the payer, but most take 45–90 days.
Our team works to shorten that window with aggressive payer follow-up at every stage.
Can you help if I've already started the process?
Absolutely. We can pick up exactly where you left off, or restart from the beginning if needed — whichever gets your providers enrolled faster.
Do you work with Medicaid and Medicare?
Yes. We handle both commercial and government payer enrollments , including Medicaid, Medicare, and their managed care organizations.
What if my provider is missing documents?
We'll identify exactly what's missing and reach out directly to your providers to gather the information — you don't have to chase it yourself.
Will I get updates on my credentialing status?
Yes. We keep you updated at every step via email, text, or phone — whichever you prefer. No black boxes, no silence.
Is your platform HIPAA-compliant?
Yes. We use best-in-class, HIPAA-compliant data security with triple-redundant backups to ensure your information is protected at all times.
Do you perform primary source verification?
Yes. We verify multiple sources to confirm provider licenses, certifications, education, DEA registration, malpractice coverage, and more — so you always know what's current.
What collection rates do you actually achieve?
Our clients consistently achieve 95% to 99% collection rates — delivered by a team of 80+ specialists using AI-assisted billing and denial management.
Let's talk

Ready to take billing & credentialing
off your plate — for good?

Contact us today and find out why thousands of behavioral health providers trust Credify to run what we run, so you can focus on what you do.